JFA Webservice endpoint: TRAINING

Walt Disney World

Frequently Asked Questions

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Please select a category to view answers to frequently asked questions.

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Contact Us

How do I contact Walt Disney Travel Company?

For help and support please call our Disney Experts on * (freephone) or email us at disneytraveluk@disneyonline.com.

We're here 7 days a week: Monday - Friday 9am-8pm; Saturday 9am-7pm; Sunday 10am-6pm. If you have a complaint, please refer to Clause 13 of our terms and conditions for more information.

How do I contact Walt Disney Travel Company during my holiday?

If you are in-Resort and need to contact Walt Disney Travel Company in case of an emergency, please call our in-Resort freephone telephone number on 407-827-6438.

What are the holiday season opening hours for Walt Disney Travel Company?

You can still reach our Disney Experts during the festive period - please see our opening hours below:

• Wednesday 24th December: 9am - 4pm

• Thursday 25th December: 9am - 1pm

• Friday 26th December: 9am - 8pm

• Saturday 27th December: 9am - 7pm

• Sunday 28th December: 10am - 6pm

• Monday 29th December: 9am - 8pm

• Tuesday 30th December: 9am - 8pm

• Wednesday 31st December: 9am - 4pm

• Thursday 1st January: 9am - 8pm

Links may redirect you to external websites where the terms of use and privacy policy will differ from those of this site. Walt Disney Travel Company is not responsible for the content of external websites, or the accuracy of information therein.